Be an integral part of the customer lifecycle by joining our commercial team. From customer onboarding to daily sales activity, you will be in charge. All stakeholders involved in the sales value chain should experience client satisfaction that exceeds their expectations. You will learn a great deal about workflow management, customer feedback, and sales procedures.

Key responsibilities

• To achieve targets month on month consistently across all customer deployments

• To plan and organize resources for new deployments in line with the sales plan of the organization

• To lead, motivate and mentor the customer success team and provide inputs to drive the desired sales outcome for each customer deployment

• To meet the customers and seek feedback about the service offering and identify trends and improvise / better the customer management process

• Working alongside the Director of sales, you will help identify high-impact areas in our evolving sales process where you will spearhead and drive operational improvements.

• Track monthly & quarterly progress and identify/flag major roadblocks regarding forecast and revenue

• Develop tools, methodologies and processes to improve & streamline operations

• Manage and support cross-functional initiatives serving as a liaison between sales and other key partner teams: Marketing & Product

• Research and evaluate trends and processes while being able to communicate to senior leadership on changes that needed to be made

• Act as a customer experience advocate who can help design, model, develop and champion customer experience enhancements across the business

• Provide operational support to the Director of sales including general administration assistance as well as establishing and managing regular Business Performance reviews.

Qualifications

• Bachelor’s degree in Business Administration, Marketing or a related field

• 6+ years experience in operations management in pharmaceutical, medtech or medical devices

• Understanding and experience working with MS Office and CRM systems

• Strong analytical skills with the ability to collect, analyze, and interpret complex data from diverse sources

• Project management experience

• Excellent communication skills in English, both written and verbal, with the ability to present findings and recommendations clearly and effectively to stakeholders at all levels

Person-profile

• Good leadership skills and ability to motivate field sales force teams

• Self-driven, energetic, and ambitious

• Excellent communication (written and verbal) and presentation skills, with leadership qualities

• Exceptional organizational skills and ability to prioritize competing priorities, along with strong reasoning and problem-solving abilities

• High level of integrity

• Ability to travel

• Ability to work in multidisciplinary and multi-cultural teams

• Strong track record of delivering results

• Data-driven decision-making mindset

  
  

Estimated travel activity:
10 days per month

Reporting to:
Director of Sales